Refound Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a replacement or return & refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at customerservice@emunagroup.com. We'll send instructions on how and where to send your package. Items sent back to us without first requesting a return and received the return steps will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Cancellations:

All orders are automatically finalized and processed to be shipped 5 minutes after the order is placed. Orders can be cancelled for a full refund up to 5 minutes after purchasing. If it's been more than 5 minutes, then the order cannot be cancelled as the fulfillment process has commenced. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a free separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once received you will be refunded to your original form of payment.